Privacy Policy

1. Introduction

Mesh-AI ("we", "our", or "us") are committed to safeguarding the privacy and personal data of our clients, partners, and users in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our services or visit our website.

2. Who We Are

Company Name: Mesh-AI Ltd.
Company Number: 13406761
Registered Office: 37 Commercial Road, Poole, England, United Kingdom, BH14 0HU
Email: hello@mesh-ai.com
We are the data controller responsible for your personal data.

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3. What Data We Collect

We may collect and process the following personal data:

• Identity Data – name, title, company.
• Contact Data – email address, phone number, billing address.
• Technical Data – IP address, login data, browser type and version, time zone setting, operating system.
• Usage Data – how you use our websites, services, and software.
• Marketing & Communications Data – preferences in receiving marketing communications.

4. How We Collect Your Data

We collect data via:

• Direct interactions (e.g. forms, signups, contracts).
• Automated technologies (e.g. cookies, server logs).
• Third parties (e.g. analytics providers, advertising networks).

5. Lawful Bases for Processing

We process your personal data under the following lawful bases:

• Consent – where you have given us clear permission.
• Contract – where processing is necessary for a contract with you.
• Legal Obligation – to comply with the law.
• Legitimate Interests – where necessary for our business operations and your rights do not override those interests.

6. How We Use Your Data

We use your personal data to:

• Provide, operate and maintain our services.
• Manage client relationships and contracts.
• Improve and personalise our services.
• Send relevant communications and marketing.
• Ensure website security and prevent fraud.

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7. Disclosures of Your Data

We may share your data with:

• Service providers and contractors (under strict data processing agreements).
• Legal and regulatory authorities (if required by law).
• Business partners, in the event of a merger or acquisition.

We do not sell your personal data.

8. International Transfers

Where we transfer personal data outside the UK or EEA, we ensure adequate safeguards are in place, such as Standard Contractual Clauses or an adequacy decision by the UK government.

9. Data Security

We implement appropriate security measures (technical and organisational) to protect your data against loss, misuse, or unauthorised access.

10. Data Retention

We retain personal data only as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.

11. Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data.
• Correct inaccurate data.
• Request erasure ("right to be forgotten").
• Restrict or object to processing.
• Request data portability.
• Withdraw consent at any time.

To exercise these rights, contact us using the details below.

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12. DPO Contact Process

We have appointed a Data Protection Officer (DPO) to oversee privacy and data protection matters.

DPO Contact Details:
Name: Tom Mahoney
Email: dataprotection@mesh-ai.com

Please contact our DPO directly for any data protection queries, including subject access requests or complaints. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk
Phone: 0303 123 1113

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or a notice on our website.