A global foreign exchange enterprise is on a mission to transform its data estate to streamline its operations, power innovative customer-first products and meet ambitious revenue growth targets.

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The organisation has a global network of customers to support but was unable to respond to their evolving needs due to difficulties in legacy IT infrastructure. Its approach to data needed modernising to better understand customer behaviour, transactions and performance in real time. This would unlock new growth opportunities and upskill the workforce in how to better utilise data.

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Working with Mesh-AI, the organisation will have an AWS-driven cloud data platform to:

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1. Drive millions in revenue growth by delivering new digital products to meet consumer demand
2. Democratise and share key business metrics in real-time with various domains to improve decision making across the enterprise
3. Implement gold standard data governance policies to increase data literacy and trust across business domains

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The Challenge: Legacy Systems Hampering Innovation and Revenue Growth

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In order to increase customer retention and deliver on ambitious growth targets in a market disrupted by digital-only organisations, this client had to overcome the following challenges:

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• Complex IT infrastructure that managed currency transaction data via batch processing rather than in real-time, blocking the organisation from developing new digital-based solutions for customers.
• An outdated approach to product needed modernisation, with the organisation having streamlined their operational processes from the significant loss of revenue after the global pandemic.

• Lack of trust in data and literacy across the business meaning various domains needed to be upskilled. Making informed decisions became difficult with a lack of accurate and complete data.
• Multiple data sources built using different technologies, with no single source of truth for the entire organisation or enterprise-wide governance, making gathering insights an uphill battle.

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The Solution: Democratising Data and Powering Real-Time Insights with AWS

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To build the cloud-based data product, we first identified the availability and purpose of data sources, onboarding these to power corresponding dashboards. We utilised AWS Redshift as the data warehouse, allowing for seamless data ingestion from S3 and providing integrated access control. 

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Extracting and transforming data into an understandable and accessible format was orchestrated by AWS MWAA. This provided a structured approach to how data was being converted into the right formats for data analysts, with automated data testing and metadata management. 

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The cloud platform enables real-time performance reporting, shifting from batch data production at the end of a business day, and allowing products to be underpinned by real-time transaction data and enriched with additional data sources. It gives domain owners across the business access to richer insights and power data-driven decision making. Using AWS QuickSight Dashboards we added a visualization layer to these insights, enabling non-technical business users to quickly develop and share dashboards with their colleagues across the business. 

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By upskilling our client’s engineers, we paved the way for them to ingest data, develop architecture, and test and deploy new products. We concluded by establishing a set of governance policies with stakeholders from across the business to future proof for further product development. 

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Value to the Business: New Digital Products that Drive Millions in Revenue and Retention

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In just over three months, this client has been able to begin development of new digital products and services based on an innovative cloud-based data platform and robust data mesh principles. These new products are expected to drive revenue growth in the millions of pounds, unlocking new streams that will help the enterprise reach its ambitious targets. 

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They are now armed with a Retail Performance data product, powered by real-time performance data and providing insights to the whole enterprise. This information was previously hidden or unknown with data only available after the close of business each day. With higher quality and more accessible data, increasing customer retention is now an achievable goal.

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Additionally, the ability for customers to now track their currency exchange seamlessly across retail outlets, mobile app and website, has meant that customer experience has significantly improved for all consumers.

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About Mesh-AI & AWS

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Mesh-AI is an Advanced Partner of the Amazon Web Services Partner Network (APN). We have over 25 AWS Certifications held by our technical team across the UK, and a Global MSA contract with AWS Professional Services. We have a proven track record of delivering success across all aspects of AWS.

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AWS Partner Awards: Nominated for 2022 Innovation Partner of the Year

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Mesh-AI has a well established AWS practice, with capabilities across a wide range of AWS product offerings. We assess your maturity and create a cutting-edge strategy to help you succeed and upskill your teams through our dual delivery model. With outcome-oriented solutions, from initial lighthouse projects to enterprise-grade platforms and products, we understand the sustainability and business value of your current and proposed architecture. 

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